At TPG Consultancy Limited Co., we are committed to delivering exceptional products and services to our customers. We believe that outstanding customer support is at the heart of a great customer experience, and we are seeking a dedicated Customer Support Representative to join our team 

The Customer Support Representative will be the first point of contact for our customers, providing prompt, professional, and friendly assistance. The ideal candidate will have excellent communication skills, a strong problem-solving ability, and a passion for helping others. 

• Respond to customer inquiries via phone, email, and chat in a timely and courteous manner.

• Resolve customer issues efficiently by diagnosing problems, providing solutions, and ensuring a positive customer experience.

• Assist customers with product information, order status, returns, and general inquiries.

• Document and track customer interactions using our support system to ensure accurate records and follow-up.

• Collaborate with other departments to address complex issues and improve overall customer satisfaction.

• Stay up-to-date with product knowledge and company policies to provide accurate and current information to customers.

• Identify and escalate issues that require further investigation or a higher level of support.

• High school diploma or equivalent; a college degree is a plus.

• Proven experience in a customer support or customer service role.

• Excellent verbal and written communication skills.

• Strong problem-solving skills with the ability to remain calm under pressure.

• Ability to work independently and as part of a team.

• Familiarity with customer support software and tools (e.g., Zendesk, Freshdesk) is a plus.

• A positive attitude and a genuine desire to help customers.

• Opportunity to work in a supportive and collaborative environment.

• Competitive salary and benefits package.

• Opportunities for growth and advancement within the company.

• Comprehensive training to ensure your success in the role.

If you are passionate about providing excellent customer service and enjoy solving problems, we encourage you to apply! Please submit your resume and a cover letter to info@tpggh.com by 16th August 2024.

TPG Consultancy Limited Co. is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.