Embedded Files
Scale Without the Overhead
Scale Without the Overhead
In today's competitive landscape, your ability to scale depends on how well you manage your back-end operations. TPG BPO Services provides the infrastructure, skilled personnel, and process discipline required to turn your operational bottlenecks into competitive advantages. Since 2015, we have helped firms reduce overhead by up to 40% while improving service delivery speed.
Core Services Pillars
Core Services Pillars
Back-Office & Data Management
Customer Support & Contact Centre Solutions
Managed HR & recruitment Support
Payroll Bureau services
Capacity Building & Corporate Training
Shared Office & Workspace Solutions
Back-Office & Data Management
Back-Office & Data Management
Precision in the details that drive your business.
Data Entry & Processing: High-accuracy management of large-scale data sets, from customer records to inventory logs.
Document Control & Digitization: Converting physical archives into searchable, secure digital assets.
KYC & Compliance Documentation: Managing the heavy lifting of "Know Your Customer" checks and regulatory filings to keep your firm "bank-safe."
Record Reconciliation: Cross-referencing operational logs with financial data to ensure zero-error reporting.
Customer Support & Contact Centre Solutions
Customer Support & Contact Centre Solutions
Protecting your brand through every interaction.
Inbound/Outbound Call Handling: Professional, localized, and multi-channel support (Phone, Email, Chat).
Complaint Management: A structured approach to resolving customer issues while gathering data for product improvement.
Service Desk Support: Technical and administrative help desks for your internal teams or external clients.
CRM Management: Keeping your customer database updated, clean, and actionable.
Managed HR & Recruitment Support
Managed HR & Recruitment Support
Identifying and managing the talent that moves the needle.
Strategic Talent Sourcing: Identifying specialized skill sets in the local and international markets.
CV Screening & Technical Testing: A rigorous multi-step vetting process to ensure quality before the first interview.
Employee Lifecycle Administration: Handling the documentation for onboarding, performance reviews, and offboarding.
Contract Administration: Managing the legal and administrative complexities of diverse workforces.
Payroll Bureau Services
Payroll Bureau Services
End-to-end payroll management for accuracy and compliance.
Automated Payroll Processing: Seamless calculation of gross-to-net pay, including bonuses, overtime, and deductions.
Statutory Compliance Management: Handling monthly SSNIT contributions, Tier 2/3 pension filings, and PAYE tax submissions.
Pay-slip Distribution & Management: Secure digital or physical pay-slip delivery to all staff.
Third-Party Payments: Managing remittances to unions, credit unions, and other third-party institutions on behalf of employees.
Shared Office & Workspace Solutions
Shared Office & Workspace Solutions
Physical infrastructure designed for the modern corporate.
Managed Office Suites: Private, branded spaces with full utility and internet support.
Conference & Meeting Facilities: High-tech rooms for board meetings, training, and virtual conferences.
Administrative Concierge: On-site support for mail handling, printing, and front-desk reception.
The TPG "Process First" Approach
The TPG "Process First" Approach
Customized SLAs: We don't believe in one-size-fits-all. Every partnership begins with a custom Service Level Agreement (SLA) defined by your KPIs.
Technology Integration: We utilize modern ERP and CRM tools to ensure transparency; you can monitor our performance in real-time.
Local Expertise: Deep understanding of the Ghanaian labor market and regulatory environment (RGD/GRA).
BPO Value Metrics (What We Deliver)
BPO Value Metrics (What We Deliver)
Cost Reduction: Direct savings on payroll, benefits, and office overhead.
Agility: Scale your team up or down in 30 days based on seasonal demand.
Focus: Redirect your leadership's energy toward innovation and revenue-generating activities.
Page updated
Google Sites
Report abuse